Defining Brand Voice and Tone

Defining Brand Voice and Tone

Imagine yourself stuck in a conversation with someone with zero personality. The small talk has dried up. Suddenly you need to freshen your drink, hit the restroom, check in with so-and-so… anything you can muster for the quick getaway. It’s no different for brands...
Tips for Audience Interviews

Tips for Audience Interviews

This week Julie Heath from Boardable (a.k.a. YAY’s first client!) and I started conducting audience interviews. We’re gathering info from current customers, prospects, and experts in the nonprofit industry on things like their brand perception, pain...